Important changes to note
New account numbers
Every ship-to location will receive a new account number; this will be sent to each location via mail. Once you receive your ABC Order credentials for early access, you will also be able to see the new accounts numbers for the accounts you have access to by going to Profile & Accounts in the main menu. Please contact customer service if you need assistance with new account numbers.
New product numbers
We will be moving to new item numbers after the November 1 transition. Don’t worry if you’ve already committed the current item numbers to memory, you can still search for them and find what you’re looking for.
Online self-service tools
ABC Order’s self-serve tool provides a complete online returns, claims and recall solution. In ABC Order, you will eSign for returns and claims that generate a return authorization (MRA) prior to submission. On-screen prompts will guide you through this new eSign process.
If the return is entered by a Customer Service representative, the eSign process will be conducted through a series of emails, rather than via the online portal.
For lot-controlled products, ABC Order will display the lot #/expiration date associated with these purchases. The Lot and expiration date will need to be selected or entered if not displayed.
Products will be returned to the distribution center indicated on the Return Authorization.
Due to the transition we will have a brief period where we will not be able to process returns. Please initiate all returns by October 16. After that, please hold your returns until November 2 (keep in mind to keep them at the correct temperature). If we do receive a return from you during that period it wil be held until November 2.
DSCSA compliance change
Please note that beginning with the transition on November 1, 2020, the DSCSA transaction history will not include the Lot Number; instead this information will be found in the ABC Order purchases report. We will be updating the DSCSA report to include the Lot Number in late January 2020.
Effective November 1, 2020: For ACH debiting by ABC, our new COMPANY ID is: 7221444512
This CO ID is required by some banks to authorize our company to debit your account.