ABC Order

Online order and account management

ABC Order is the unified e-commerce platform that allows for a holistic customer service experience across the AmerisourceBergen family of companies. Enjoy 24-hour access to order placement, order tracking, reporting and online payment management in a streamlined user experience.

ABC Order is part of AmerisourceBergen’s ongoing investment in systems and technologies, focused on meeting the needs of the pharmaceutical supply chain and fulfilling our promise to create healthier futures. Designed hand-in-hand with our customers, ABC Order is designed to make the ordering process quick and efficient, with the ultimate goal of providing you with more time to spend caring for patients.

Overview of ABC Order
Reporting with ABC Order
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For Buyers

Real time access

Get quotes, place orders, view your transaction history and more—whenever and wherever you need, 24 hours a day.

Reduced errors

Make a favorites list and access recently ordered items easily; reorder exactly what you ordered last time and avoid errors.

Customized for your practice

Set up the platform to suit your business. Create orders for multiple office locations and customize permissions to allow others in your practice to access the specific tools they need. 

A support team ready to help

Our Customer Service specialists are available via online chat or phone during office hours to help you with any questions about your order.

For financial teams

The tools in ABC Order make it easy to track and manage your practice’s finances and ordering history 

Simplified accounting

Easily receive and pay invoices through the Online Payment Center. Search past invoices, summary statements and reimbursement reports. 

Monitoring tools

Get a handle on future spending with our Purchase Summary Reports, which display product usage over time.

Secure, organized payments

Streamline your practice’s finances by setting up and scheduling payments, and storing electronic wallets securely in the Online Payment Center.

Robust and customizable reporting

You can create, schedule, and share reports via ABC Order-Reporting, a robust application within ABC Order. If your practice does business with more than one AmerisourceBergen company, you'll find the process streamlined and more consistent. Reporting is fully customizable with quick access to your frequent reports, recent report results, smart filters and regulatory reports. With three basic report types – Accounts, Products and Purchases – you can fully customize almost any report you can imagine and schedule it to automatically run at the frequency you need.
Man using computer in physician practice

Reports include

  • Purchase Detail Report
  • Purchase Summary Monthly Report
  • Product Catalog Report
  • Drug Reimbursement Report
  • Price Changes Report
  • Lowest Price by MBU Report
  • DSCSA Report
  • CSOS Receipt Audit Report
  • Manufacturer Backorder Report
  • Key Shortage Report
Reporting with ABC Order

Staying DCSCA compliant

The Drug Supply Chain Security Act (DSCSA) requires the tracing of pharmaceutical products across supply chains. Dispensers such as pharmacies, hospitals and dealers need transaction information, transaction history and transaction statements for each of their products to comply.  In ABC Order, we make it simple to access the reports you need to keep your practice in step with the Drug Supply Chain Security Act and its traceability requirements.

Get in touch

Our teams are ready to help get you up and running with ABC Order, or support you if you are already a user.
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